Lexus of Merrillville

Testimonials

EDMUNDS
Raymond
Full Star Full Star Full Star Full Star Full Star
11-15-2019
lexus suv

timely responses. use of technology to update customers on status of vehicle

GOOGLE
Kathleen Bledsoe
Full Star Full Star Full Star Full Star Full Star
11-15-2019
CARS
Kathleen
Full Star Full Star Full Star Full Star Full Star
11-14-2019
Great service experience

The experience exceeded my expectations. Also, my car was cleaned and thoroughly vacuumed. It was really an awesome experience. I will definitely be back.

GOOGLE
Andrea Warren
Full Star Full Star Full Star Full Star Full Star
11-14-2019

Excellent service, sales guy worked hard to get me a great deal

EDMUNDS
Daniel
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Excellent Service

My sales associate (Alex) was great and the sales Manager (William Haddad) was excellent! They stayed well past closing to see that I was taken care of. Very nice people indeed. Thank you very much.

CARS
Daniel
Full Star Full Star Full Star Full Star Full Star
11-13-2019
Excellent Service

My sales associate (Alex) was great and the sales Manager (William Haddad) was excellent! They stayed well past closing to see that I was taken care of. Very nice people indeed. Thank you very much.

CARS
Devin
Full Star Full Star Full Star Full Star Empty Star
11-10-2019
High end dealership, professional atmosphere.

Overall professional, low pressure atmosphere. I thought the process could have gone a bit quicker, but it wasn’t bad. Some minor details got overlooked, but we worked through them.

GOOGLE
Elsa Collazo
Full Star Full Star Full Star Full Star Empty Star
11-8-2019
GOOGLE
Pete Takacs
Full Star Full Star Full Star Full Star Full Star
11-5-2019

Great store! Everyone there talks to you. Very friendly. I would refer them to all my friends. It's worth it.

EDMUNDS
Denoish
Full Star Full Star Full Star Full Star Full Star
11-5-2019
car maintenance

as always professional and courteous

EDMUNDS
Alicia
Full Star Full Star Full Star Full Star Full Star
11-4-2019
Great Service

I had a terrific experience. The service was prompt and best of all, I got a great car wash.

EDMUNDS
Victoria
Full Star Full Star Full Star Full Star Full Star
11-4-2019
Car Service

My service consultant was Edgar and he made sure I was taken well care of.

YELP
Pam T.
Full Star Full Star Full Star Full Star Full Star
11-4-2019

I bought a used 2016 Lexus RX350. the RX was better when I got there. Very Happy. The RX was well worth the price I bought it for. EVERYONE in the dealership was very nice.

GOOGLE
Anthony Lantzer
Full Star Full Star Full Star Full Star Full Star
11-2-2019

Lexus and customer service are typically a given, but Lexus of Merrillville is just a cut above the rest. Joe Sepulveda was our Salesmen, and he was informative, easy to work with, and took the time to understand our wants and needs. I would exponentially recommend Lexus of Merrillville, more in specifically, Joe. Additionally, he was on point with his restaurant recommendation.

EDMUNDS
Victoria
Full Star Full Star Full Star Full Star Full Star
11-1-2019
Convenient scheduling

I loved that I was able to schedule my service appointment on line late in the evening for the next day. That was so helpful since my car battery was dead and I worked till 8:30pm.

EDMUNDS
Janice
Full Star Full Star Full Star Full Star Full Star
10-30-2019
Bill and Jans service comments

We like the separate lanes for service and car wash and the quick service by the service reps.

EDMUNDS
Gladys
Full Star Full Star Full Star Full Star Full Star
10-26-2019
Lexus of Merrillville

What we liked most about our experience was Darryl’s knowledge and expertise in explaining the Lexus automobile that met our needs. I like the RX350 and we had several questions concerning how my husband who is6’6” and 305 lbs could fit in the RX350. I wanted the 2016 RX350, but the 2013-2015 design offered more leg room for my husband tHan all the other models made after 2016 based on the design of the console. Due to Darryl’s 5 Star service, this is our family’s third purchase from Lexus of Merrillville.

EDMUNDS
Ruth
Full Star Full Star Full Star Full Star Full Star
10-26-2019
I love Lexus

Fast, everyone was polite. I was immediately offered a loaner.

GOOGLE
Gloria Allen
Full Star Full Star Full Star Full Star Full Star
10-24-2019

Always a GREAT experience!!

GOOGLE
Michael Nirenberg
Full Star Full Star Full Star Full Star Full Star
10-23-2019

This dealership is SUPERB. I have been with them for many years and I am stunned that anyone could give these amazing people anything less than 5 stars! I would give them more if I could! Chris and Todd are great and each will truly go the extra mile for you!

GOOGLE
Andrew Taylor
Full Star Full Star Full Star Full Star Empty Star
10-23-2019

We bought a used Hyundai from Lexus of Merrillville. After getting home, we noticed some poorly fixed body work on the driver side, supposedly done by the previous owner/dealership. We were to the point of returning the vehicle back to get our trade in back, we were told that was not an option and if we wanted to, we would lose $2000 with only having it 24hrs. They agreed to attempt to buff out the poor paint job and scratches, but it only did so much. The next best thing they could do is refer us to their body shop out of our own pocket. They don't look over their used inventory close enough to find and fix issues like this, so make sure to bring it inside under good lighting and spend some time looking everything over closely yourself. Once we got it out of the rain and dry, the scratches and discoloration was obvious. Something that should have been easily seen by many people along the way. As far as the sales process, Johnathan did an outstanding job with not only explaining the process, but not pressuring and being straight forward. He continued to help in every way after finding the issue and getting us the help we needed. Ask for John if you want a smooth experience. The only reason I am recommending this place is because of the great service we had initially, and thereafter with John. I don't suggest getting anything used unless you take some extra time to make sure you look over everything yourself, twice.

EDMUNDS
James
Full Star Full Star Full Star Full Star Full Star
10-21-2019
Lexus excellent dealership

Ease of sales, service and finance. Lexus gave us everything we wanted.

EDMUNDS
Kaveri
Full Star Full Star Full Star Full Star Full Star
10-20-2019
20K mile service

took my wife's car in, easy, quick, excellent customer service. Was pricey, but that's part of the Lexus experience (I drive a Honda)

EDMUNDS
PM
Full Star Full Star Full Star Full Star Full Star
10-20-2019
Exceptional Customer Service

Awesome Customer Service. Rather than having me sit in the waiting room for 3+ hours I was given a loaner car so I could go home for the rest of the afternoon.

EDMUNDS
Judy
Full Star Full Star Full Star Full Star Full Star
10-19-2019
Great service

Everyone was friendly and helpful and did an excellent job with my car. Chris did a great job of keeping me appraised of the progress on my car.

GOOGLE
Isaac Dabbain
Full Star Full Star Full Star Full Star Full Star
10-19-2019
CARS
Jafrika
Full Star Full Star Full Star Full Star Full Star
10-14-2019
Great Service

The Customer Service is unmatched!! I highly recommend this dealership. Darryl is the best at what he does. Great sales experience.

EDMUNDS
Benay
Full Star Full Star Full Star Full Star Full Star
10-13-2019
Friendly staff

Nice waiting room and service staff is very friendly

GOOGLE
Alex Basco
Full Star Full Star Full Star Full Star Full Star
10-13-2019
CARS
Alexander
Full Star Full Star Full Star Full Star Full Star
10-13-2019
Amazing

The process was quick and to the point without being forced into making a decision quick. We were able to narrow down what I wanted and how much everything would be. Jonny was awesome at providing info and great customer service.

EDMUNDS
Dan
Full Star Full Star Full Star Full Star Full Star
10-12-2019
Very happy with dealership

Dave was awesome. He was honest and forthcoming throughout the entire process. I have bought many many vehicles over the years and this was the beat experience I have had.

CARS
Robert
Full Star Full Star Full Star Full Star Full Star
10-8-2019
Great dealership

Can’t say enough good things about this dealership. Greeted immediately as you pull into the garage. (It was storming and pulling into a garage instead of walking through rain and dodging the lightening was really great.). Given option of waiting while car serviced or using a loaner or shuttle service. Service was completed as scheduled. Customer service outstanding!

EDMUNDS
Susan
Full Star Full Star Full Star Full Star Full Star
10-7-2019
owner

The care that is given to each customer.

CARS
Joan
Full Star Full Star Full Star Full Star Full Star
10-6-2019
Overall,everything was excellent

Your sales man, Bob Novarro, was very informative and patientin selling me a car. Pete Takkas, the general manager was also very helpful and knowledgeable

GOOGLE
Joan Kornacki
Full Star Full Star Full Star Full Star Full Star
10-6-2019

Best place to buy a car.

GOOGLE
Dancing Fawn
Full Star Full Star Full Star Full Star Full Star
10-4-2019

Caring & reliable service!

CARS
Tanika
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Purchase

That the Manager Willie took good care of me because I informed him I was totally dissatisfied with sales person Jerry Story.

CARS
Angelique
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Love my LEXUS dealership

My husband and I were treated with courtesy as soon as we walked in the door. Everything was explained to me throughout my process.

CARS
Garry
Full Star Full Star Full Star Full Star Full Star
10-4-2019
Great Service

Service is always great! Service Manager and staff are all highly trained to serve. I highly recommend this dealership for both sales and service.

CARS
Gerald
Full Star Full Star Full Star Full Star Full Star
10-2-2019
New car purchase

Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350.

EDMUNDS
Gerald
Full Star Full Star Full Star Full Star Full Star
10-2-2019
New car purchase

Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350.

GOOGLE
Andy Keefe
Full Star Full Star Full Star Full Star Full Star
9-30-2019

Chris K was my salesperson and he came through big time. I came to look at a 2005 CRV EXL from Chicago (40 miles for me). I contacted through the website and they had the car cleaned up and ready to test. No pressure test drive. Small deposit to hold until Monday and I paid cash. But I was in the area pretty early on Monday to pick it up- and didn't realize Chris didn't start for hours. He had given me his personal number. He re-arranged HIS FAMILIES day, so he could pick me up at the car rental place, take me to the dealership and close the deal so I could make my schedule. I bought a Honda, but felt like I got the full Lexus experience. Chris was the best for giving up so much of his personal time. Car is a gem, btw.

EDMUNDS
Pamela
Full Star Full Star Full Star Full Star Full Star
9-29-2019
Promptness Appreciated

I appreciated the promptness of the service. I also was grateful for the information on what I might need done, but no pressure to have them done on this occasion. Money was an issue today, so allowing me to come back in the future made me feel more come back for the maintenance to be done.

EDMUNDS
Murt
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Purchasing 4 new tires

I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville.

CARS
Murdice
Full Star Full Star Full Star Full Star Full Star
9-27-2019
Representative was very attentive to my needs.

I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville.

EDMUNDS
Joseph
Full Star Full Star Full Star Full Star Full Star
9-27-2019
What to look for

Always know what to expect in terms of service and expediency.

CARS
James
Full Star Full Star Full Star Full Star Full Star
9-25-2019
Excellent service, well qualified employees,

Well organized and very efficient employees who take care of business. Very clean environment with a staff that appreciates your business.

EDMUNDS
StephenieB
Full Star Full Star Full Star Full Star Full Star
9-25-2019
Awesome Dude!!!

I recently had a subpar experience with a previously purchased vehicle and was very disappointed. However, my salesman, Jonathan Vargas, changed my perception pretty quickly. Johnny was in tune with my needs and followed through with my requests with record speed. I truly appreciated his willingness and dedication in making me a valued customer here at Lexus of Merrillville. Johnny, you are one super cool dude!! Thanks much! Please ask for Johnny when you come in and he will take care of you! Mrs. B