Lexus of Merrillville

Testimonials

GOOGLE
Frank Arambula
Full Star Full Star Full Star Full Star Full Star
9-15-2019

This place is extremely professional and very very friendly. Joseph Sepulveda was outstanding in his expertise in all Lexus products and was a very big help with my purchase of a 2016 RX 350. This is a wonderful and caring staff with a no pressure approach in sales. Not to mention the facilities at this dealership are beautiful! Give this dealership a try, you won’t be disappointed.

CARS
Balraj
Full Star Full Star Full Star Full Star Full Star
9-15-2019
Service visit

Very nice facility. Great service associate.Everything was on time and professional. The service associate met me and took note of my problems and helped me

EDMUNDS
Eric
Full Star Full Star Full Star Full Star Full Star
9-14-2019
Lexus of Merrillville

Bob (sales) was great. Bob (finance) was very transparent and great to work with as well.

GOOGLE
Lena Hall
Full Star Full Star Full Star Full Star Full Star
9-12-2019

This is the best place to get a car and receive the best customer service. I had a nail stuck in my tire the size of my index finger and they have fixed it within hours. They always go above and beyond. When you buy luxury expect to be treated like one and I always get this kind of treatment when I visit Lexus of Merrillville.

EDMUNDS
Greg
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Every customer is a VIP @ Lexus of Merrillville!

I like the personal attention to me and my car when I arrive. I feel welcomed and not a burden. I believe my Lexus will be serviced/repaired to the highest standards.

CARS
Greg
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Legitimately The Best!

I like the personal attention to me and my car when I arrive. I feel welcomed and not a burden. I believe my Lexus will be serviced/repaired to the highest standards.

CARS
Denise
Full Star Full Star Full Star Full Star Full Star
9-10-2019
Great service

Everything and everyone was so nice and professional. They made you fill like whatever situation or circumstances you had coming in to purchase a car. They just made it much easier to buy one . The Salesman was just that nice and patient with me.

CARS
Raymond
Full Star Full Star Full Star Full Star Full Star
9-9-2019
Great service

Chris has great customer service! He took care of me and my car quickly. The process was easy to stop off my car and they provided a courtesy vehicle so I didn't have to wait.

EDMUNDS
GG
Full Star Full Star Full Star Full Star Full Star
9-6-2019
Great experience

The thoroughness and kindness of everyone exceeded all expectations

EDMUNDS
Reesh
Full Star Full Star Full Star Full Star Full Star
9-6-2019
Solid Customer Service

Quick and attentative to my requests

CARS
Kina
Full Star Full Star Full Star Full Star Full Star
9-2-2019
Service

The staff is always friendly, and the service that you receive is of quality. Snacks and water are available while you wait.

CARS
David
Full Star Full Star Full Star Full Star Full Star
9-1-2019
Excellent buying experience

My salesman, Bob Navarro, was very friendly, knowledgeable, and did not “push” us into a decision like some salesman. We would definitely buy here again.

EDMUNDS
Barbara
Full Star Full Star Full Star Full Star Full Star
8-31-2019
RX 15,000 mile service

Service was fairly quick. Edgar was friendly and professional.

CARS
Ronald
Full Star Full Star Full Star Full Star Full Star
8-31-2019
Great service

Friendly and knowledgeable staff. Quality repairs in a timely fashion. Relaxing environment while you wait. Great customer service and I will continue to utilize LEXUS for all my service appointments.

GOOGLE
Chris Davis
Full Star Full Star Full Star Full Star Empty Star
8-30-2019
GOOGLE
Linelle Russell-Morris
Full Star Full Star Full Star Full Star Full Star
8-29-2019

Friendly staff and quick service

GOOGLE
Samara Ruder
Full Star Full Star Full Star Full Star Full Star
8-28-2019

Great customer service! See Johnny for your next Lexus!

CARS
Joseph
Full Star Full Star Full Star Full Star Full Star
8-28-2019
Great service

The personal care the salesman gave he was very knowledgeable at what he was doing and answered all my questions

CARS
Tara
Full Star Full Star Full Star Full Star Full Star
8-27-2019
Service

Chris was great to work with, very informative and accommodating to my ever busy changing schedule. I have nothing, but great things to say about Lexus and this dealership.

EDMUNDS
Ellis
Full Star Full Star Full Star Full Star Full Star
8-25-2019
100% positive experience!

The salesman Daryl Jones recommendation on a car was better than the one we were looking at. His expertise in understanding and meting our needs excellent. The consummate professional with that personal touch.

CARS
Rhonda
Full Star Full Star Full Star Full Star Full Star
8-24-2019
Polite and professional

Salesman were helpful. They answered all of my questions without hesitation. I felt like I got a fair deal without being pressured in any way.

CARS
Suzanne
Full Star Full Star Full Star Full Star Full Star
8-24-2019
All is good

Chris is great , he’s on top of things. Always willing to take care of things and pleasant to deal with . Gets things done

EDMUNDS
Alan
Full Star Full Star Full Star Full Star Full Star
8-24-2019
AKcustomer

Professional and thorough

EDMUNDS
Michelle
Full Star Full Star Full Star Full Star Full Star
8-23-2019
Lexus Service RX350L

You make it very easy

EDMUNDS
Rebecca
Full Star Full Star Full Star Full Star Full Star
8-23-2019
Rebecca Tyler

Expertise in knowing the problem and how to fix it.

GOOGLE
Steve Rusnak
Full Star Full Star Full Star Full Star Full Star
8-22-2019

Jerry was great

CARS
Sandra
Full Star Full Star Full Star Full Star Full Star
8-21-2019
Great Service

Excellent service and professional, very detailed oriented people. From the beginning when I stepped out of the car until I picked it up, the experience and communication was on point.

GOOGLE
Mark Egolf
Full Star Full Star Full Star Full Star Full Star
8-19-2019

I recently purchased a car at Lexus of Merrillville with Johnathon Vargas as my salesman. He has went above and beyond to take care of everything that I was concerned about. They actually care about their reputation and know how to treat the customer. I will definitely be buying more vehicles from them! Thanks Johnathon!

CARS
Terrell
Full Star Full Star Full Star Full Star Full Star
8-19-2019
A-1 Top-Notched Dealership

Lexus of Merrillville exhibits the same top-notched service I have come to now over the past 20 years. My Darryl, my sales rep, was personable, attentive and pleasant to work with. Very happy with my most recent sale!!

CARS
Michelle
Full Star Full Star Full Star Full Star Full Star
8-18-2019
Best Customer Experience!

Very professional and friendly staff. I was a few minutes late for my appointment due to traffic and felt awful. They treated my like royalty and said they were there to serve me. What??? That doesn’t happen anymore. Lexus you got it going on!!!! Keep it up!

GOOGLE
barbara langnes
Full Star Full Star Full Star Full Star Full Star
8-15-2019

I am currently driving a Mercedes and traded in my Lexus. I hate the service I receive and dislike the car. As soon as it is paid off I am going to see Joe at Merriville and I will be buying another Lexus! He is very knowledgeable and is always willing to go the extra mile for his clients. The service department (Chris) gives by far the BEST customer service ever than any car dealer I have dealt with. Also Pete the GM is pretty awesome to deal with. Thank you Lexus of Merriville for being #1!

EDMUNDS
Sharon
Full Star Full Star Full Star Full Star Full Star
8-14-2019
20,000 Maintenance

Friendly and Quick Service

CARS
Sharon
Full Star Full Star Full Star Full Star Full Star
8-14-2019
Great Service

I have had a great experience at this dealership. I bought my car at this location and also do my maintenance here. Everyone is friendly and helpful. I like the free car washes too.

CARS
David
Full Star Full Star Full Star Full Star Full Star
8-14-2019
Very Nice dealership.

It was friendly, fast and courteous. The waiting (reception) area was clean and comfortable. I WAS TREATED VERY WELL. GREAT TEAM WORK.

EDMUNDS
Ruby
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Quality Service

I schedule early apointments and I am received on time and in an extremely friendly manner.

CARS
Joseph
Full Star Full Star Full Star Full Star Full Star
8-13-2019
Service and recall

Very friendly, efficient professional service , offered us a loaner vehicle with out us asking. We arrived and within 10 minutes we were taken care of. Very nice staff. Great job

EDMUNDS
Janet
Full Star Full Star Full Star Full Star Full Star
8-9-2019
service

Quick and efficient.

GOOGLE
Jb Chavez
Full Star Full Star Full Star Full Star Full Star
8-8-2019

Buying process was simple. I have not had a bad experience taking the vehicle in for service.

CARS
Beatriz
Full Star Full Star Full Star Full Star Full Star
8-8-2019
Great service and people

I trust the work performed by Lexus employees. Also, our salesman Joe is a great guy. Buying process was simple. I have not had a bad experience servicing the vehicle.

EDMUNDS
Risa
Full Star Full Star Full Star Full Star Full Star
8-7-2019
Great to work with

Approached quickly Answered questions fully and honestly Not pushy

CARS
Milan
Full Star Full Star Full Star Full Star Full Star
8-7-2019
Great service, excellent customer communication

Polite staff, relaxing atmosphere while waiting, nice waiting room, quick service. Always spoke to with professionalism and positive feedback. Feel like family and comfortable as well.

CARS
Thomas
Full Star Full Star Full Star Full Star Full Star
8-7-2019
Used car buying success

Jonathan our salesman was very patient as we test drove three used cars before making a decision to buy. We had to make an appointment to come back to the dealer for some repairs and he was very thorough with following through and making sure we were in the loop.

EDMUNDS
Milan
Full Star Full Star Full Star Full Star Full Star
8-7-2019
Oil change. 50k. Expected to wait longer and didn’t. Great customer service

Polite staff, relaxing atmosphere while waiting, nice waiting room, quick service.

EDMUNDS
Martie
Full Star Full Star Full Star Full Star Full Star
8-6-2019
Service Appointment at Lexus of Merrillville

Friendliness and professionalism of Chris Hodges.

EDMUNDS
Ronald
Full Star Full Star Full Star Full Star Full Star
8-5-2019
Lexus of Merrillvile

Fast courteous service. I was pleasantly surprised by the speed in which my car was serviced.

CARS
Lashonna
Full Star Full Star Full Star Full Star Full Star
8-5-2019
Buying Lease

The communication was perfect, I knew exactly what to expect. I like how fast the process took, and I was able to receive everything I asked for.

GOOGLE
LaShonna Knight
Full Star Full Star Full Star Full Star Full Star
8-5-2019
GOOGLE
Javier Rivera
Full Star Full Star Full Star Full Star Full Star
8-4-2019

Bought car from this dealer.

GOOGLE
Baquer Mirza
Full Star Full Star Full Star Full Star Full Star
8-2-2019

Great service, would recommend to everyone