Lexus of Merrillville

Testimonials

GOOGLE
Joan Hampton
Full Star Full Star Full Star Full Star Full Star
1-14-2020
GOOGLE
Ron Peyton
Full Star Full Star Full Star Full Star Full Star
1-13-2020

I drive 250 miles because they had the Lexus I wanted. I found them to be very customer focused. We worked out all the details before I left from home and it was just as we discussed. They had a problem with their computer system so it took several hours to complete the deal. They went the extra mile to take care of us. Would have no problem driving that far again for the service!

CARS
Mark
Full Star Full Star Full Star Full Star Full Star
1-11-2020
Great service, clean, comfortable facilities

Service was performed professionally. Staff was very pleasant. Chris solved a transmission issue that another dealership could not. Kept informed during the process.

EDMUNDS
Susan
Full Star Full Star Full Star Full Star Full Star
1-10-2020
Great Service Team

The Service team is always very friendly. The service is always completed in a timely manner. The advisors are also very knowledgeable answering any questions you may have!

CARS
Susan
Full Star Full Star Full Star Full Star Full Star
1-10-2020
Great service team

The Service team is always very friendly. The service is always completed in a timely manner. The advisors are also very knowledgeable answering any questions you may have!

CARS
Leon
Full Star Full Star Full Star Full Star Full Star
1-9-2020
Good service

Good customer service My salesman Jerry Storey was greatest he managed to get me within 45 minutes of making the decision to buy a car. I want to make sure i will recommend everyone I know to come to Lexus of Merrillville .

GOOGLE
Joseph McCrary
Full Star Full Star Full Star Full Star Empty Star
1-9-2020

very clean when i walk into the service area.

GOOGLE
Arman Sarkisian
Full Star Full Star Full Star Full Star Full Star
1-7-2020

I believe my recent purchase makes 5 or 6 Lexus vehicles my parents and myself have made. We started in Lexus of Orland Park and transitioned to Merrillville when that location opened. Everyone at the Merrillville location is professional and goes the extra distance to ensure we are taken care. This is true whether we are buying or just visiting for service. My salesman Joe was great. I was in a rush and I think he managed to get me out the door within 45 minutes of making the decision to move forward. I want to make a special note of the service department at Lexus. It is hands down a quality system and experience. I never have to go too far out to calendar a service and courtesy vehicles are always available. This is a such a great benefit to customer who cannot always sit and wait for service during the day.

EDMUNDS
Arman
Full Star Full Star Full Star Full Star Full Star
1-7-2020
Great sales and great service at Lexus of Merrillville

I believe my recent purchase makes 5 or 6 Lexus vehicles my parents and myself have made. We started in Lexus of Orland Park and transitioned to Merrillville when that location opened. Everyone at the Merrillville location is professional and goes the extra distance to ensure we are taken care. This is true whether we are buying or just visiting for service. My salesman Joe was great. I was in a rush and I think he managed to get me out the door within 45 minutes of making the decision to move forward. I want to make a special note of the service department at Lexus. It is hands down a quality system and experience. I never have to go too far out to calendar a service and courtesy vehicles are always available. This is a such a great benefit to customer who cannot always sit and wait for service during the day.

CARS
Arman
Full Star Full Star Full Star Full Star Full Star
1-7-2020
A wonderful dealership for sales and service.

I believe my recent purchase makes 5 or 6 Lexus vehicles my parents and myself have made. We started in Lexus of Orland Park and transitioned to Merrillville when that location opened. Everyone at the Merrillville location is professional and goes the extra distance to ensure we are taken care. This is true whether we are buying or just visiting for service. My salesman Joe was great. I was in a rush and I think he managed to get me out the door within 45 minutes of making the decision to move forward. I want to make a special note of the service department at Lexus. It is hands down a quality system and experience. I never have to go too far out to calendar a service and courtesy vehicles are always available. This is a such a great benefit to customer who cannot always sit and wait for service during the day.

EDMUNDS
Marcia
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Great Service

Whenever I come in for service, I am waited on immediately and always informed of what the service plan is for my mileage and am always happy with the service on my car.

CARS
Marcia
Full Star Full Star Full Star Full Star Full Star
1-5-2020
Great Service

Whenever I come in for service, I am waited on immediately and always informed of what the service plan is for my mileage and am always happy with the service on my car.

GOOGLE
kiwilinkj
Full Star Full Star Full Star Full Star Full Star
1-3-2020

Bought a new car from Merrillville The best experience was my Salesman, Dave Gardiner. He was an outstanding Gentleman. He made the purchase of my new car the best Car buying experience I’ve ever had. Industry needs more Dave Gardiner’s. He is patient and answered every question. He really knows his cars. Can’t say enough good things about his demeanor. I drove 5 hours to this dealership not knowing anyone there for the color and options of the car. He made the drive all worth it. I also enjoyed the financial gentleman, Bob Winland. He was very nice- a good sense of humor. Liked dealing with him. Bruce Clark was also very nice. Sent me a UPS pkg on New Year’s Eve. I rate this dealership 10 out of 10!

EDMUNDS
Michael
Full Star Full Star Full Star Full Star Full Star
1-3-2020
Fantastic Experience at Lexus Merrillville, Indiana

Bought a new car from Merrillville The best experience was my Salesman, Dave Gardiner. He was an outstanding Gentleman. He made the purchase of my new car the best Car buying experience I’ve ever had. Industry needs more Dave Gardiner’s. He is patient and answered every question. He really knows his cars. Can’t say enough good things about his demeanor. I drove 5 hours to this dealership not knowing anyone there for the color and options of the car. He made the drive all worth it. I also enjoyed the financial gentleman, Bob Winland. He was very nice- a good sense of humor. Liked dealing with him. Bruce Clark was also very nice. Sent me a UPS pkg on New Year’s Eve. I rate this dealership 10 out of 10!

YELP
Michael L.
Full Star Full Star Full Star Full Star Full Star
1-3-2020

Bought a new car from Merrillville The best experience was my Salesman, Dave Gardiner. He was an outstanding Gentleman. He made the purchase of my new car the best Car buying experience I've ever had. Industry needs more Dave Gardiner's. He is patient and answered every question. He really knows his cars. Can't say enough good things about his demeanor. I drove 5 hours to this dealership not knowing anyone there for the color and options of the car. He made the drive all worth it. I also enjoyed the financial gentleman, Bob Winland. He was very nice- a good sense of humor. Liked dealing with him. Bruce Clark was also very nice. Sent me a UPS pkg on New Year's Eve. I rate this dealership 10 out of 10!

CARS
Michael
Full Star Full Star Full Star Full Star Full Star
1-3-2020
Merrillville Was Best Dealership Ever!!!

The best experience was my Salesman, Dave Gardiner. He was an outstanding Gentleman.He made the purchase the best car buying experience of my life. Industry needs more Dave Gardiner’s. I drove 5 hours not knowing anyone there. He made the drive all worth it. I also enjoyed the Financial gentleman. He was great! Bruce Clark was kind enough to send me temp plates because I drove from S. I’ll. I rate you guys 10 out of 10!

CARS
Greg
Full Star Full Star Full Star Full Star Full Star
12-31-2019
Great Service

I ALWAYS feel welcome. I never have felt I was just one more person coming in for service. I believe this dealership has what every other dealership strives for but comes up short. This dealership is sincere. Whatever motivates them, benefits the customer.

CARS
Moses
Full Star Full Star Full Star Full Star Empty Star
12-27-2019
Very nice facility.

Good my service went well. Loaner was dirty but nice vehicle. Service man was very nice and explained service clearly

GOOGLE
Jack Gray 5
Full Star Full Star Full Star Full Star Full Star
12-24-2019
CARS
Jack
Full Star Full Star Full Star Full Star Full Star
12-24-2019
Great service

Easy to drop off and pick up when finished. Friendly customer service. Very timely service and good quality work. We'll definitely use again.

CARS
Ernie
Full Star Full Star Full Star Full Star Empty Star
12-24-2019
Lady Sax® in a Lexus!

The dealer was closest to my home and convenient. The salesman, Mr. Jones; I found trustworthy because of a former business association.

CARS
Terri
Full Star Full Star Full Star Full Star Full Star
12-23-2019
Efficient

Nice facility, efficient service and great customer service. Would recommend this dealership for repairs and service. Not used for purchasing vehicle.

GOOGLE
Lynn Byrd
Full Star Full Star Full Star Full Star Full Star
12-22-2019

Christopher Kuykendoll works as a car salesman there and he is the reason I brought my Lexus there! He's a pretty good guy if u ever go ask for him he definitely looked out for me! I also made a new friend thx Chris for the wonderful experience.

EDMUNDS
Kathryn
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Great Service

Honest, nice people, efficient service

CARS
Noel
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Great service!

Customer service was excellent. The place was clean including the restroom. Definitely will be returning to this place in the future.

EDMUNDS
Joyce
Full Star Full Star Full Star Full Star Full Star
12-21-2019
Excellent Salesman and Great Services

You get TEN stars! For the first time I can say you all are the best in every way, from your salesman to the finance manager to receptionist. This dealership is simply the best❤️

CARS
Joyce
Full Star Full Star Full Star Full Star Full Star
12-20-2019
Great Salesman, excellent services, friendly staff

You get TEN stars! For the first time I can say you all are the best in every way, from your salesman to the finance manager to receptionist. This dealership is simply the best❤️

EDMUNDS
Mary
Full Star Full Star Full Star Full Star Full Star
12-19-2019
Great Service Dept

Service department has always treated me right. Sales Dept is great too~

EDMUNDS
Everett
Full Star Full Star Full Star Full Star Full Star
12-19-2019
2 time rx450h owner

Courteous, respectful, and trustworthy over the years. Great service department!

CARS
Roseann
Full Star Full Star Full Star Full Star Full Star
12-17-2019
Friendly and Professional Staff

I always enjoy going to the dealership. Everyone is very professional and so friendly! It’s very welcoming and relaxing too.

EDMUNDS
Kenneth
Full Star Full Star Full Star Full Star Full Star
12-16-2019
Review regarding Lexus of Merrillville

Jonathan Vargas (salesperson) did a great job in taking care of my needs. I would recommend him and the dealership.

CARS
Alfredo
Full Star Full Star Full Star Full Star Full Star
12-16-2019
great services

excellent service every time I go here. never a time that there was not excellent service. that is why i come here always

CARS
Ebony
Full Star Full Star Full Star Full Star Full Star
12-16-2019
Great Service

My salesman Darryl was is Great! He made sure I was ok with everything and if I was happy with my purchase. He made sure to show me all my features and if I understood them. Thanks so much!

CARS
Ken
Full Star Full Star Full Star Full Star Full Star
12-16-2019
Great Dealership

Great Staff, Super Friendly Super Informative. Edgar is always great to work with and he makes my visit a pleasant experience.

GOOGLE
Edna Wilson
Full Star Full Star Full Star Full Star Full Star
12-16-2019

Went for and oil change and got a Christmas coupon and free car wash

CARS
Kimberly
Full Star Full Star Full Star Full Star Full Star
12-16-2019
Kimberly Porter

They are always friendly. They always ask if there are any other problems or concerns. The waiting area is always clean and nicely stocked.

CARS
Rayson
Full Star Full Star Full Star Full Star Full Star
12-16-2019
Good reliable place

Mr. Hodges is a friendly guy who always gets things organized and even makes shortcomings seem like they could be my fault or at the very least acceptable

GOOGLE
MR. MAC
Full Star Full Star Full Star Empty Star Empty Star
12-15-2019
CARS
Megan
Full Star Full Star Full Star Full Star Full Star
12-14-2019
Great service

Bob Navarro was a great salesman to work with. He made my car shopping less stressful. I love everything about my new car. I don’t have to worry about anything happening to it while I’m driving with my son.

CARS
Edward
Full Star Full Star Full Star Full Star Full Star
12-14-2019
Experience sure to please

The pre-owned vehicle was immaculate. It looked and drove like new. Very knowledgeable salesman. All the staff we dealt with were friendly

EDMUNDS
William
Full Star Full Star Full Star Full Star Full Star
12-13-2019
Service

Todd and his service team are top tier, customer oriented professionals!

CARS
Charles
Full Star Full Star Full Star Full Star Full Star
12-12-2019
Couldn't ask for anything more.

I received excellent, courteous service that was done accurately and in a timely manner. Thanks for taking good care of me and my vehicle.

GOOGLE
Edward Fell
Full Star Full Star Full Star Full Star Full Star
12-11-2019

Purchased a pre-owned vehicle. Extremely knowledgeable and helpful staff. The entire experience was great

EDMUNDS
Stacy
Full Star Full Star Full Star Full Star Full Star
12-11-2019
Great experience

My husband and I purchased a car from Lexus of Merrillville. We had a great experience with everyone we came into contact with! Everyone was very kind and made sure we were comfortable. The purchasing process was very transparent and smooth.

EDMUNDS
Kymberly
Full Star Full Star Full Star Full Star Full Star
12-10-2019
Kymberly

Edgar presented exceptional customer service

CARS
Fatima
Full Star Full Star Full Star Full Star Full Star
12-10-2019
Great service

I had had a great car buying experience with Mr. Daryl Jones. He was very pleasant to work with. Great customer service.

CARS
Mark
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Quick repair

In and out quickly, and they were able to utilize my coupon from the mail. They’re always very courteous and friendly.

EDMUNDS
Aleshia
Full Star Full Star Full Star Full Star Full Star
12-8-2019
I highly recommend Lexus of Merrillville. Great service. Great people.

Everyone was extremely kind, knowledgable and helpful. Are Salesman Bob was awesome. Best car buying experience we have ever had. The finance department was great as well. Everyone we encountered at the dealership were really kind. Thank you all very much.

CARS
Aleshia
Full Star Full Star Full Star Full Star Full Star
12-8-2019
Great service, great facilities, and great people.

Everyone was extremely kind, knowledgable and helpful. Are Salesman Bob was awesome. Best car buying experience we have ever had. The finance department was great as well. Everyone we encountered at the dealership were really kind. Thank you all very much.