Testimonials

GOOGLE
Armando Matute Elvir
Full Star Full Star Full Star Full Star Full Star
8-9-2020
CARGURUS
Hugh
Full Star Full Star Full Star Full Star Full Star
8-8-2020

The folks at Merriville have been responsive and helpful in my online buying experience. We are closing the deal to purchase this car.

GOOGLE
Dwayne Jackson
Full Star Full Star Full Star Full Star Full Star
8-5-2020

My wife & I visited with Ric Coven & he is a breath of fresh air. He provided wonderful service & even better conversation.

CARS
Abby
Full Star Full Star Full Star Full Star Empty Star
7-31-2020
The rare instance where the financing was the best

Bruce was the best part of the whole experience. He was excellent at helping us meet our financing goals. Instead of trying to sell us the car, he was trying to find us a solution.

GOOGLE
sheila downey
Full Star Full Star Full Star Full Star Full Star
7-31-2020

Everything was great! My salesman was exceptional!

CARS
Clifford
Full Star Full Star Full Star Full Star Full Star
7-27-2020
Great experience via internet purchase

Prompt and professional contact with everyone who had a role in the car purchase process, including the receptionist, salesman and finance department.

CARS
James
Full Star Full Star Full Star Full Star Full Star
7-27-2020
Great service

The personal service is awesome, keep up the great work! This is our second vehicle purchased here at this location, we will be back for number 3.

CARS
Debra
Full Star Full Star Full Star Full Star Full Star
7-25-2020
Lexus

Thank you so much for washing the vehicle and filling up my tank. Was not expected at all. Greatly appreciated

CARS
Michael
Full Star Full Star Full Star Full Star Full Star
7-24-2020
Great service and friendly service team.

Have never had an issue with service. Felt safe in this age of covid-19 with the environment at LOM. Even the car wash makes me happy!

CARS
Sharon
Full Star Full Star Full Star Full Star Full Star
7-24-2020
Great Service

Always treated Professionally and yet I always feel like part of the Lexus family. Repairs are done quickly and the Service is always very very good,

CARS
Samuel
Full Star Full Star Full Star Full Star Full Star
7-24-2020
Good service

The care and attention to detail. Met me at the vehicle by 2 technicians and they took care of everything. I pointed out some things that probably shoulder have been taken care during the certification process and it was taken care of without incident

CARS
Tiffany
Full Star Full Star Full Star Full Star Full Star
7-23-2020
OUTSTANDING TOP NOTCH SERVICE FROM DARRYL JONES

The dedication of staff to make sure you are well taken care of! Excellent, always Top Notch customer service from sales, in particular Darry Jones. Can't say the same for my previous experiences with the Service department.

CARS
Dianne
Full Star Full Star Full Star Full Star Full Star
7-23-2020
Wonderful sales experience

Salesman Darryl Jones provided superior service 5 stars for Darryl!!! Tech Specialist Ric Coven was very thorough and supportive. Job well done!

CARS
Oscar
Full Star Full Star Full Star Full Star Full Star
7-20-2020
Good service

The care they took safety wise before they took my vehicle Sanitizing it. and when I return to get it the next day everything was done to satisfaction

GOOGLE
Patti Komara
Full Star Full Star Full Star Full Star Full Star
7-19-2020

All the men who took care of me while buying my new car were really great. Ric Koven showed us all the features before we drove away. It was by far the best explanation of new car features I have ever had! Also kudos to Dave Gardiner, Bruce Clark, and Bob Winland. Thanks to all!

CARS
Anjali
Full Star Full Star Full Star Full Star Full Star
7-17-2020
Great service, courteous staff

Delivered as promised. Did not have the loaner car as promised but had a valet drop me off and pick me up and that was good enough

CARS
Jason
Full Star Full Star Full Star Full Star Full Star
7-15-2020
Overall pleasant experience

Friendly service and I was anticipating the cost was going to be higher, but was pleasantly surprised. They appeared to have cleaned the car and a couple other extra services.

CARS
Coraneita
Full Star Full Star Full Star Full Star Full Star
7-15-2020
Great service/clean facility

The attention given to each visit. You feel like a valued customer and that you are appreciated. The thoroughness of the work done. The friendliness of the staff.

CARS
Donna
Full Star Full Star Full Star Full Star Full Star
7-12-2020
Service Excellence

We were able to obtain a timely appointment. Staff was professional and prompt. They are always friendly and willing to help with whatever is needed.

CARS
Debra
Full Star Full Star Full Star Full Star Full Star
7-12-2020
Great Service

I have to feel confident driving on the road that’s why I drive a Lexus. Quality professional service is what I receive from Lexus of Merrillville. They consistently do a great job.

CARS
Luis
Full Star Full Star Full Star Full Star Full Star
7-7-2020
Great set

Quick and efficient response to my questions and in locating the car I was interested in purchasing. I would recommend this car dealership to family and friends.

CARS
Katherine
Full Star Full Star Full Star Full Star Full Star
7-7-2020
RX 350

No pressure from salesperson. Wash, wax and full tank was a nice touch. Not sure all the features work, I have yet to see the mirror flash when someone is next to me in a lane and I can’t get all the windows to go down with the remote.

GOOGLE
c thomas
Full Star Full Star Full Star Full Star Full Star
7-3-2020

No high pressure. Straightforward but still willing to negotiate

CARS
Roseann
Full Star Full Star Full Star Full Star Full Star
7-2-2020
EXCELLENCE!!

Joe was great to work with! He answered all of my questions before and after I picked up my car. Everyone at Lexus of Merrillville made my leasing experience exceptional. This is the 3rd vehicle I have gotten at this dealership. I just Love my ES 350, it's Beautiful. I cannot Thank You enough.

CARS
Barbara
Full Star Full Star Full Star Full Star Full Star
7-2-2020
Great service and clean facility!!

Very professional team and the service was outstanding. I would certainly recommend to my family and friends. Most pleasant experience.

CARS
William
Full Star Full Star Full Star Full Star Full Star
6-30-2020
First class facility

The salesman Dave made us feel very special during the entire experience. His expertise and product knowledge was evident from our first contact.

CARS
John
Full Star Full Star Full Star Full Star Full Star
6-24-2020
Service appointment

Courteous staff and clean facilities. more than willing to answer the questions that I have. never an issue dealing with the service department

GOOGLE
Emma Mathurin
Full Star Full Star Full Star Full Star Full Star
6-22-2020

We bought a used vehicle from Bob Navarro at Lexus of Merrillville on Saturday. I cannot say enough about the amazing experience we had - not only with Bob but the entire group, including the finance department. We visited the dealership several times to look at various cars and Bob was absolutely pleasant and accommodating each time. He really took the time to find out what we were looking for and in what budget. We love Lexus cars and trucks and now will never buy anywhere else. Total transparency, honesty, and integrity - and they pamper you. Service like that is really hard to come by in today's world. Thank you so much Bob - you really were a bright spot in a tough few months!

CARS
David
Full Star Full Star Full Star Full Star Full Star
6-22-2020
General Service, some overheating problems FIXED..

Service Manager is TOP NOTCH.... All the guys in the shop have always great to answer questions and have always got the job done right the first time.

CARS
Joseph
Full Star Full Star Full Star Full Star Full Star
6-22-2020
Great services

The salesman and finance man was perfect we work the numbers and they made it happen and I walk away with my 2020 LS 500

CARS
Richard
Full Star Full Star Full Star Full Star Full Star
6-19-2020
Prompt service

We were pleased with the prompt completion of the service. The waiting area was comfortable. The service personnel were friendly. We were able to visit the showroom area to check out some of the new cars.

GOOGLE
Lorrie Nunnia
Full Star Full Star Full Star Full Star Full Star
6-19-2020
GOOGLE
Herb Rettig
Full Star Full Star Full Star Full Star Full Star
6-19-2020
CARS
Michael
Full Star Full Star Full Star Full Star Full Star
6-18-2020
Good place

Chris was very helpful. I enjoy working with him. He explained everything clearly and I didn't feel he was trying to sell me something unnecessary. Highly recommend him

CARS
Herbert
Full Star Full Star Full Star Full Star Full Star
6-18-2020
Great Service

I have been to the Lexus Dealership many times, Both in Merrillville and Illinois. The service work starts immediately when I drop off the Car. The service work is explained by the service manager in detail.

GOOGLE
S Foster
Full Star Full Star Full Star Full Star Full Star
6-18-2020
GOOGLE
Patrick Jenkins
Full Star Full Star Full Star Full Star Full Star
6-15-2020

I went and purchased a vehicle from Lexus of Merrillville and Darryl Jones was Phenomenal along with the finance department. He was very professional and helpful throughout the whole process. I would definitely recommend that if you are look to purchase a vehicle, new or used to see him.