Lexus of Merrillville
SERVICE DEPARTMENT

Our Location

Lexus of Merrillville
3957 West US 30 Highway
Merrillville, IN 46410

Service: 219-576-6079
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SERVICE MANAGEMENT TEAM Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:00 pm
SundayClosed
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

FRONT END ALIGNMENT SPECIAL : $99.95  (WITH PURCHASE OF 4 TIRES)
FRONT END ALIGNMENT SPECIAL

$99.95 (WITH PURCHASE OF 4 TIRES)

Includes:Was $149.95

*Plus tax. Must present coupon when order is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department.Expire:12/31/2019

Service Special : $100 Bonus Discount
Service Special

$100 Bonus Discount

*Plus tax. Must present coupon when order is written. Lexus only. Cannot be combined with any other offers or specials. Excludes all tire purchases. Valid only in our service department.

AUTO WASH AND WAX SERVICE : Free With Maintenance Package
AUTO WASH AND WAX SERVICE

Free With Maintenance Package

30k, 60k and 90k maintenance packages come with free auto wash and wax service. A $99.95 value!

*No cash value. Not valid with any other specials or offers. Must present at time of write-up. Valid only at Lexus of Merrillville. Lexus vehicles only.

TIRE ROTATION : FREE
TIRE ROTATION

FREE

FOR 2 YEARS WITH PURCHASE OF 4 TIRES PLUS 2 YEARS OF ROAD HAZARD TIRE PROTECTION

*Plus tax. Must present coupon when order is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department.

BRAKE PAD REPLACEMENT : STARTING AT $299.95
BRAKE PAD REPLACEMENT

STARTING AT $299.95

WAS $349.95
Service Includes:
•Genuine Lexus Brakes
•Brake System Components Inspected
•Road Tested
•Includes Resurfacing Rotors/Rotors Replaced at an Additional Cost
• Installed by Lexus Certified Technician

*Plus tax. Must present coupon when order Is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department. Expires 12/31/2019

BATTERY REPLACEMENT : STARTING AT $174.95
BATTERY REPLACEMENT

STARTING AT $174.95

Service Includes:
•Genuine Lexus Battery
•84 Month Tiered Warranty
•Towing Assistance
•Installed by Lexus Certified Technician

*Plus tax. Must present coupon when order Is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department. Expires 12/31/2019

Meet Our SERVICE MANAGEMENT TEAM Staff

Service Manager TODD  SOBCZAK
X
(219) 381-3260
Service Manager
TODD SOBCZAK
Service Advisor CHRIS  HODGES
X
(219) 381-3268 Hi, My name Chris, I am a senior service advisor at our store. I have been helping and guiding all of our guests with servicing their Lexus vehicle since 2011. I know what I'm doing. You will be treated with politeness and professionalism the minute you enter our service drive. We only suggest what you need, nothing else. All at fair and competitive prices for all our service, parts, and tires. We won't be under sold. A well serviced Lexus from Lexus of Merrillville, makes your car worth more at the time of trade or sale! Come see us! I love cooking and I am an avid White Sox fan..
Service Advisor
CHRIS HODGES
Service Advisor EDGAR COVARRUBIAS
X
(219) 381-3301
Service Advisor
EDGAR COVARRUBIAS

Contact Information


This place is extremely professional and very very friendly. Joseph Sepulveda was outstanding in his expertise in all Lexus products and was a very big help with my purchase of a 2016 RX 350. This is a wonderful and caring staff with a no pressure approach in sales. Not to mention the facilities at...

- Frank Arambula, GOOGLE

Very nice facility. Great service associate.Everything was on time and professional. The service associate met me and took note of my problems and helped me

- Balraj, CARS

Bob (sales) was great. Bob (finance) was very transparent and great to work with as well.

- Eric, EDMUNDS

This is the best place to get a car and receive the best customer service. I had a nail stuck in my tire the size of my index finger and they have fixed it within hours. They always go above and beyond. When you buy luxury expect to be treated like one and I always get this kind of treatment when I...

- Lena Hall, GOOGLE

I like the personal attention to me and my car when I arrive. I feel welcomed and not a burden. I believe my Lexus will be serviced/repaired to the highest standards.

- Greg, EDMUNDS

I like the personal attention to me and my car when I arrive. I feel welcomed and not a burden. I believe my Lexus will be serviced/repaired to the highest standards.

- Greg, CARS

Everything and everyone was so nice and professional. They made you fill like whatever situation or circumstances you had coming in to purchase a car. They just made it much easier to buy one . The Salesman was just that nice and patient with me.

- Denise, CARS

Chris has great customer service! He took care of me and my car quickly. The process was easy to stop off my car and they provided a courtesy vehicle so I didn't have to wait.

- Raymond, CARS

The thoroughness and kindness of everyone exceeded all expectations

- GG, EDMUNDS

Quick and attentative to my requests

- Reesh, EDMUNDS

The staff is always friendly, and the service that you receive is of quality. Snacks and water are available while you wait.

- Kina, CARS

My salesman, Bob Navarro, was very friendly, knowledgeable, and did not “push” us into a decision like some salesman. We would definitely buy here again.

- David, CARS

Service was fairly quick. Edgar was friendly and professional.

- Barbara, EDMUNDS

Friendly and knowledgeable staff. Quality repairs in a timely fashion. Relaxing environment while you wait. Great customer service and I will continue to utilize LEXUS for all my service appointments.

- Ronald, CARS

Friendly staff and quick service

- Linelle Russell-Morris, GOOGLE

Great customer service! See Johnny for your next Lexus!

- Samara Ruder, GOOGLE

The personal care the salesman gave he was very knowledgeable at what he was doing and answered all my questions

- Joseph, CARS

Chris was great to work with, very informative and accommodating to my ever busy changing schedule. I have nothing, but great things to say about Lexus and this dealership.

- Tara, CARS

The salesman Daryl Jones recommendation on a car was better than the one we were looking at. His expertise in understanding and meting our needs excellent. The consummate professional with that personal touch.

- Ellis, EDMUNDS

Salesman were helpful. They answered all of my questions without hesitation. I felt like I got a fair deal without being pressured in any way.

- Rhonda, CARS

Chris is great , he’s on top of things. Always willing to take care of things and pleasant to deal with . Gets things done

- Suzanne, CARS

Professional and thorough

- Alan, EDMUNDS

You make it very easy

- Michelle, EDMUNDS

Expertise in knowing the problem and how to fix it.

- Rebecca, EDMUNDS

Jerry was great

- Steve Rusnak, GOOGLE

Excellent service and professional, very detailed oriented people. From the beginning when I stepped out of the car until I picked it up, the experience and communication was on point.

- Sandra, CARS

I recently purchased a car at Lexus of Merrillville with Johnathon Vargas as my salesman. He has went above and beyond to take care of everything that I was concerned about. They actually care about their reputation and know how to treat the customer. I will definitely be buying more vehicles from...

- Mark Egolf, GOOGLE

Lexus of Merrillville exhibits the same top-notched service I have come to now over the past 20 years. My Darryl, my sales rep, was personable, attentive and pleasant to work with. Very happy with my most recent sale!!

- Terrell, CARS

Very professional and friendly staff. I was a few minutes late for my appointment due to traffic and felt awful. They treated my like royalty and said they were there to serve me. What??? That doesn’t happen anymore. Lexus you got it going on!!!! Keep it up!

- Michelle, CARS

I am currently driving a Mercedes and traded in my Lexus. I hate the service I receive and dislike the car. As soon as it is paid off I am going to see Joe at Merriville and I will be buying another Lexus! He is very knowledgeable and is always willing to go the extra mile for his clients. The...

- barbara langnes, GOOGLE

Friendly and Quick Service

- Sharon, EDMUNDS

I have had a great experience at this dealership. I bought my car at this location and also do my maintenance here. Everyone is friendly and helpful. I like the free car washes too.

- Sharon, CARS

It was friendly, fast and courteous. The waiting (reception) area was clean and comfortable. I WAS TREATED VERY WELL. GREAT TEAM WORK.

- David, CARS

I schedule early apointments and I am received on time and in an extremely friendly manner.

- Ruby, EDMUNDS

Very friendly, efficient professional service , offered us a loaner vehicle with out us asking. We arrived and within 10 minutes we were taken care of. Very nice staff. Great job

- Joseph, CARS

Quick and efficient.

- Janet, EDMUNDS

Buying process was simple. I have not had a bad experience taking the vehicle in for service.

- Jb Chavez, GOOGLE

I trust the work performed by Lexus employees. Also, our salesman Joe is a great guy. Buying process was simple. I have not had a bad experience servicing the vehicle.

- Beatriz, CARS

Approached quickly Answered questions fully and honestly Not pushy

- Risa, EDMUNDS

Polite staff, relaxing atmosphere while waiting, nice waiting room, quick service. Always spoke to with professionalism and positive feedback. Feel like family and comfortable as well.

- Milan, CARS

Jonathan our salesman was very patient as we test drove three used cars before making a decision to buy. We had to make an appointment to come back to the dealer for some repairs and he was very thorough with following through and making sure we were in the loop.

- Thomas, CARS

Polite staff, relaxing atmosphere while waiting, nice waiting room, quick service.

- Milan, EDMUNDS

Friendliness and professionalism of Chris Hodges.

- Martie, EDMUNDS

Fast courteous service. I was pleasantly surprised by the speed in which my car was serviced.

- Ronald, EDMUNDS

The communication was perfect, I knew exactly what to expect. I like how fast the process took, and I was able to receive everything I asked for.

- Lashonna, CARS

Bought car from this dealer.

- Javier Rivera, GOOGLE

Great service, would recommend to everyone

- Baquer Mirza, GOOGLE
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