Lexus of Merrillville
SERVICE DEPARTMENT

Our Location

Lexus of Merrillville
3957 West US 30 Highway
Merrillville, IN 46410

Service: 219-576-6079
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SERVICE MANAGEMENT TEAM Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:00 pm
SundayClosed
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

FRONT END ALIGNMENT SPECIAL : $99.95  (WITH PURCHASE OF 4 TIRES)
FRONT END ALIGNMENT SPECIAL

$99.95 (WITH PURCHASE OF 4 TIRES)

Includes:Was $149.95

*Plus tax. Must present coupon when order is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department.Expire:12/31/2019

Service Special : $100 Bonus Discount
Service Special

$100 Bonus Discount

*Plus tax. Must present coupon when order is written. Lexus only. Cannot be combined with any other offers or specials. Excludes all tire purchases. Valid only in our service department.

AUTO WASH AND WAX SERVICE : Free With Maintenance Package
AUTO WASH AND WAX SERVICE

Free With Maintenance Package

30k, 60k and 90k maintenance packages come with free auto wash and wax service. A $99.95 value!

*No cash value. Not valid with any other specials or offers. Must present at time of write-up. Valid only at Lexus of Merrillville. Lexus vehicles only.

TIRE ROTATION : FREE
TIRE ROTATION

FREE

FOR 2 YEARS WITH PURCHASE OF 4 TIRES PLUS 2 YEARS OF ROAD HAZARD TIRE PROTECTION

*Plus tax. Must present coupon when order is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department.

BRAKE PAD REPLACEMENT : STARTING AT $299.95
BRAKE PAD REPLACEMENT

STARTING AT $299.95

WAS $349.95
Service Includes:
•Genuine Lexus Brakes
•Brake System Components Inspected
•Road Tested
•Includes Resurfacing Rotors/Rotors Replaced at an Additional Cost
• Installed by Lexus Certified Technician

*Plus tax. Must present coupon when order Is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department. Expires 12/31/2019

BATTERY REPLACEMENT : STARTING AT $174.95
BATTERY REPLACEMENT

STARTING AT $174.95

Service Includes:
•Genuine Lexus Battery
•84 Month Tiered Warranty
•Towing Assistance
•Installed by Lexus Certified Technician

*Plus tax. Must present coupon when order Is written. Lexus only. Cannot be combined with any other offers or specials. Valid only in our service department. Expires 12/31/2019

Meet Our SERVICE MANAGEMENT TEAM Staff

Service Manager TODD  SOBCZAK
X
(219) 381-3260
Service Manager
TODD SOBCZAK
Service Advisor CHRIS  HODGES
X
(219) 381-3268 Hi, My name Chris, I am a senior service advisor at our store. I have been helping and guiding all of our guests with servicing their Lexus vehicle since 2011. I know what I'm doing. You will be treated with politeness and professionalism the minute you enter our service drive. We only suggest what you need, nothing else. All at fair and competitive prices for all our service, parts, and tires. We won't be under sold. A well serviced Lexus from Lexus of Merrillville, makes your car worth more at the time of trade or sale! Come see us! I love cooking and I am an avid White Sox fan..
Service Advisor
CHRIS HODGES
Service Advisor EDGAR COVARRUBIAS
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(219) 381-3301
Service Advisor
EDGAR COVARRUBIAS
Service Consultant Carter Bryant
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Service Consultant
Carter Bryant

Contact Information


timely responses. use of technology to update customers on status of vehicle

- Raymond, EDMUNDS

The experience exceeded my expectations. Also, my car was cleaned and thoroughly vacuumed. It was really an awesome experience. I will definitely be back.

- Kathleen, CARS

Excellent service, sales guy worked hard to get me a great deal

- Andrea Warren, GOOGLE

My sales associate (Alex) was great and the sales Manager (William Haddad) was excellent! They stayed well past closing to see that I was taken care of. Very nice people indeed. Thank you very much.

- Daniel, EDMUNDS

My sales associate (Alex) was great and the sales Manager (William Haddad) was excellent! They stayed well past closing to see that I was taken care of. Very nice people indeed. Thank you very much.

- Daniel, CARS

Overall professional, low pressure atmosphere. I thought the process could have gone a bit quicker, but it wasn’t bad. Some minor details got overlooked, but we worked through them.

- Devin, CARS

Great store! Everyone there talks to you. Very friendly. I would refer them to all my friends. It's worth it.

- Pete Takacs, GOOGLE

as always professional and courteous

- Denoish, EDMUNDS

I had a terrific experience. The service was prompt and best of all, I got a great car wash.

- Alicia, EDMUNDS

My service consultant was Edgar and he made sure I was taken well care of.

- Victoria, EDMUNDS

I bought a used 2016 Lexus RX350. the RX was better when I got there. Very Happy. The RX was well worth the price I bought it for. EVERYONE in the dealership was very nice.

- Pam T., YELP

Lexus and customer service are typically a given, but Lexus of Merrillville is just a cut above the rest. Joe Sepulveda was our Salesmen, and he was informative, easy to work with, and took the time to understand our wants and needs. I would exponentially recommend Lexus of Merrillville, more in...

- Anthony Lantzer, GOOGLE

I loved that I was able to schedule my service appointment on line late in the evening for the next day. That was so helpful since my car battery was dead and I worked till 8:30pm.

- Victoria, EDMUNDS

We like the separate lanes for service and car wash and the quick service by the service reps.

- Janice, EDMUNDS

What we liked most about our experience was Darryl’s knowledge and expertise in explaining the Lexus automobile that met our needs. I like the RX350 and we had several questions concerning how my husband who is6’6” and 305 lbs could fit in the RX350. I wanted the 2016 RX350, but the 2013-2015...

- Gladys, EDMUNDS

Fast, everyone was polite. I was immediately offered a loaner.

- Ruth, EDMUNDS

Always a GREAT experience!!

- Gloria Allen, GOOGLE

This dealership is SUPERB. I have been with them for many years and I am stunned that anyone could give these amazing people anything less than 5 stars! I would give them more if I could! Chris and Todd are great and each will truly go the extra mile for you!

- Michael Nirenberg, GOOGLE

We bought a used Hyundai from Lexus of Merrillville. After getting home, we noticed some poorly fixed body work on the driver side, supposedly done by the previous owner/dealership. We were to the point of returning the vehicle back to get our trade in back, we were told that was not an option and...

- Andrew Taylor, GOOGLE

Ease of sales, service and finance. Lexus gave us everything we wanted.

- James, EDMUNDS

took my wife's car in, easy, quick, excellent customer service. Was pricey, but that's part of the Lexus experience (I drive a Honda)

- Kaveri, EDMUNDS

Awesome Customer Service. Rather than having me sit in the waiting room for 3+ hours I was given a loaner car so I could go home for the rest of the afternoon.

- PM, EDMUNDS

Everyone was friendly and helpful and did an excellent job with my car. Chris did a great job of keeping me appraised of the progress on my car.

- Judy, EDMUNDS

The Customer Service is unmatched!! I highly recommend this dealership. Darryl is the best at what he does. Great sales experience.

- Jafrika, CARS

Nice waiting room and service staff is very friendly

- Benay, EDMUNDS

The process was quick and to the point without being forced into making a decision quick. We were able to narrow down what I wanted and how much everything would be. Jonny was awesome at providing info and great customer service.

- Alexander, CARS

Dave was awesome. He was honest and forthcoming throughout the entire process. I have bought many many vehicles over the years and this was the beat experience I have had.

- Dan, EDMUNDS

Can’t say enough good things about this dealership. Greeted immediately as you pull into the garage. (It was storming and pulling into a garage instead of walking through rain and dodging the lightening was really great.). Given option of waiting while car serviced or using a loaner or shuttle...

- Robert, CARS

The care that is given to each customer.

- Susan, EDMUNDS

Your sales man, Bob Novarro, was very informative and patientin selling me a car. Pete Takkas, the general manager was also very helpful and knowledgeable

- Joan, CARS

Best place to buy a car.

- Joan Kornacki, GOOGLE

Caring & reliable service!

- Dancing Fawn, GOOGLE

That the Manager Willie took good care of me because I informed him I was totally dissatisfied with sales person Jerry Story.

- Tanika, CARS

My husband and I were treated with courtesy as soon as we walked in the door. Everything was explained to me throughout my process.

- Angelique, CARS

Service is always great! Service Manager and staff are all highly trained to serve. I highly recommend this dealership for both sales and service.

- Garry, CARS

Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350.

- Gerald, CARS

Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350.

- Gerald, EDMUNDS

Chris K was my salesperson and he came through big time. I came to look at a 2005 CRV EXL from Chicago (40 miles for me). I contacted through the website and they had the car cleaned up and ready to test. No pressure test drive. Small deposit to hold until Monday and I paid cash. But I was in the...

- Andy Keefe, GOOGLE

I appreciated the promptness of the service. I also was grateful for the information on what I might need done, but no pressure to have them done on this occasion. Money was an issue today, so allowing me to come back in the future made me feel more come back for the maintenance to be done.

- Pamela, EDMUNDS

I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville.

- Murt, EDMUNDS

I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville.

- Murdice, CARS

Always know what to expect in terms of service and expediency.

- Joseph, EDMUNDS

Well organized and very efficient employees who take care of business. Very clean environment with a staff that appreciates your business.

- James, CARS

I recently had a subpar experience with a previously purchased vehicle and was very disappointed. However, my salesman, Jonathan Vargas, changed my perception pretty quickly. Johnny was in tune with my needs and followed through with my requests with record speed. I truly appreciated his...

- StephenieB, EDMUNDS
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