2023 Lexus RX MPG in Merrillville, IN
SALES AND LEASING TEAM Hours
219-576-6148
| Monday | 9:00 am - 8:00 pm |
| Tuesday | 9:00 am - 8:00 pm |
| Wednesday | 9:00 am - 8:00 pm |
| Thursday | 9:00 am - 8:00 pm |
| Friday | 9:00 am - 8:00 pm |
| Saturday | 9:00 am - 5:00 pm |
| Sunday | Closed |
Testimonials
“ Douglas was very patient, polite and funny. He answered all of my questions. He was very detailed on the process of purchasing my vehicle. ”
“ For all inquiries and requests, James Tucker hands down has been the best representative I have had the pleasure of doing business with. ”
“ Johnny was the best! ”
“ Excellent service at this facility. Sales person was very knowledgeable and tentative to my needs. Very professional and business like atmosphere at this dealership. ”
“ Great friendly service for the most ”
“ Bruce Clark and Staff are working hard to find the car of our dreams ”
“ A great group of people to do business with. No pressure, clear and transparent details on the vehicles, top-notch customer service both at the purchase and maintenance afterwards. I highly recommend them! ”
“ Rafael and Joe were great very knowledgeable and kind! Great doing business with them! ”
“ Great team there. Fastest transaction I have ever had buying a car. ”
“ I wasn't looking for a new car. After visiting with James Tucker and his assistance in the purchase. I bought my first new Lexus in 18 years. They do last. I would highly recommend Lexus and Lexus of Merrillville if you are considering a new vehicle. . When you go, be certain to see James Tucker. He is great! ”
“ James is the man! Easy peasy. Highly recommended AAAAA ”
“ Salesman Santiago Gamez was very instrumental in our purchase of a 2026 RX350. He went to bat for us finding what we wanted and was most helpful in the negotiations to purchase the vehicle. He was very patient in educating us on the vehicle and its instrument panel details before we left the dealership. ”
“ Great customer service and honest ”
“ They were able to accommodate me with a same day appointment for an oil change. The service department & staff were 1st class. ”
“ Scheduled an appointment for an oil change, Ethan was very professional, very helpful and super nice! Thank you Ethan. ”
“ James Tucker really did his thing and helped me get my dream exterior and interior color. We searched all over the country and were told we’d be on a waiting list for 6 months to a year. When we contacted James, he confidently said he would make it happen—and he delivered much sooner than expected. His customer service was outstanding throughout the entire process. I highly recommend this dealership if you’re looking for a brand-new Lexus. ”
“ Overall great experience! ”
“ Edgar from service is excellent and appreciated he had my best interest in mind. James who was my sales guy, saw me and checked on how things were going with the car. When the time comes for a new car again, I have no question where I am buying from again! ”
“ Thank you to Bruce Clark for his friendly and helpful customer service. ”
“ Easy and straightforward experience purchasing a new vehicle. Santiago took great care of me throughout the process. Overall great experience ”
“ Great help best customer service ”
“ Great experience. Sales consultant Rafael Cartagena was excellent. ”
“ Sales rep Rafael was very helpful & answered all my questions. No pressure whatsoever, test drove a vehicle on a nice route that he suggested. ”
“ Nice clean place. Beautiful cars and knowledgeable sales staff ”
“ Knowledgeable, friendly, reasonably priced, great customer service and easy to work with. I would use them again. ”
“ Bob Navarro was personal, patient and very knowledgeable. He made the transaction seamless. Thank you Bob! ”
“ This Lexus dealership offers everything expected of a car purchase experience and more! I contacted many dealerships before landing in James at Lexus of Merrillville. He provided a level of service I hadn’t experience up to that point, giving real advice and feedback. He instantly made me feel like I was interacting with a real human who understood what I was looking for! His communication throughout my wait time for my vehicle was stellar! He made my pick-up memorable and fun, and the process incredibly smooth! I would not choose any other dealership to purchase from! ”
“ The best car buying experience I’ve ever had. James was an absolute pleasure to work with - so informative, professional, and had some great jokes! I felt confident throughout the entire process. My small encounters with other staff/salesmen was also pleasant. Looking forward to visiting again and would highly recommend. ”
“ This dealership is the best place for all your car needs. The service is exceptional, weather is it’s time for your maintenance and or getting updates on what’s coming up for Lexus in general. They are courteous, professional and very attentive. I’ve had the opportunity to receive their services for the past almost five years. While I’ve worked with other dealerships in other cities and states, this one sends me out to door with warm fuzzy feelings top with the biggest smile. Thank you! ”
“ Santiago was a wonderful salesman who was very thorough and helpful in explaining all the features and options of the cars we were interested in. He helped us narrow down the exact car that was right for us! The dealership is a well run establishment ”
“ Good Dealer to buy a car. Quick process for paper work . Sale person will easy to ask for any questions and answer any what they know, ”
“ You guys did a great job. Awesome, thank you so much. ”
“ Great experience with Rafael at this dealership! Everyone was so kind and honest! ”
“ Brought 2003 Lexus RX300 in for a battery and coolant check. Did a thorough review of all systems and only provided a new battery aa that was all that was needed. Very much appreciated. ”
“ The dealership was clean and the personnel was courteous and professional. ”
“ The purchase of my new Lexus with Raphael was so wonderful didn't feel pressured great place to purchase a vehicle everyone was so wonderful ”
“ Wonderful dealership. James Tucker was so patient and explained everything during the process of purchasing my 2026 Lexus RX 350. Truly, the experience was incredible and I highly recommend both the dealer and the salesman, James! ”
“ Had a great experience at Lexus of merriville. Comfortable friendly atmosphere and process of buying a new car went smoothly. ”
“ Could not have picked a better place to buy my new lexus Santiago Gamez was awesome no playing games all business the way it should be. Thanks for your help. ”
Great service kind , and attentive.
“ Great service kind , and attentive. Will tell all my friends about this service. Mr. Games was very Personable . ”
“ Awesome deal and great service. I would recommend. ”
“ My mom and I were very happy with our experience at Lexus. She had bought a pre-owned RX 350 in 2017 and it was time for an upgrade. We had a great experience with Douglas as our salesperson, he explained everything very well and answered all our questions. He also spent a good amount of time talking through our different options. Everyone was very friendly and helpful. We had many laughs and good conversation with Douglas and purchased a beautiful 2025 RX 350. If you are looking for a great, reliable, well designed and sharp car visit Lexus of Merrillville and ask for Douglas! ”
“ Very courteous, respectful and great atmosphere, They are honest and I will return for other services as needed. ”
“ Johnny helped my husband and I find a luxury car we have been wanting to purchase. He answered all of our questions and made us feel comfortable during the process. We highly recommend Lexus dealership in Merrillville. ”
“ Felt like we were part of their family. We were greeted by a pleasant service rep and immediately offered a loaner car as it would take several hours to complete the service required. Upon completion, I was informed it was complete, ready for pickup. Great service! Thank you, Terry and Martha ”
“ Sales people very good experience. When it got to the signing document part it felt as if I was at a different dealer asking for free stuff instead of reviewing finance documents on a $30k plus loan. Financing guy was arrogant & discriminatory. I had my wife and daughter with me, wife asked a couple of questions and it could be noticed that he was not happy at all to get them answered. ”
“ Salesman was friendly and knowledgeable. However it's going on three weeks and I haven't received a call about the car I bought. ”
“ Let me start on a positive note. My Sales Person, Noelle was outstanding! She went above and beyond every step of the way. If you're in the market for a vehicle go see her. Pete, Finance Mgr was always understanding, polite and professional. Now, for the not so great service from the business manager, Joseph Sepulveda. 1) He wrote the incorrect mileage on the odometer document then asked me to verify that it was correct, which it was not. After numerous test drives, dealers know that the vehicle has more mileage than when they bought it. Physically go look at the mileage before writing this information on the check! 2) Then on the buyer's order, it clearly states the $15 ERT fee is OPTIONAL however Joe indicated that this is a mandatory fee and if I don't sign off on it the he wouldn't sell me the car. 3) Let's keep going...he also wanted me to initial that I had a trade in, which I did not. We finally agreed that I wouldn't sign that line. I was very upset by these discrepancies and if it were not for Pete and Noelle, I would have walked away. I expect more from Lexus as a premium brand. And yes, Details Matter! Not done yet 4) Joe didn't have me sign the check at the time of sell so I signed the check a week later. Clearly, there is a need for some improvement. Joseph needs some retraining and Lexus should update their buyer's order "if" the ERT fee is truly mandatory fee. Overall, this dealership is a good place to purchase a vehicle. Don't let one bad apple ruin it for the rest of the team. Read before signing anything. Most importantly, try to avoid signing the paper work with the business manager, Joseph Sepulveda. ”
“ Purchased a used car from them. Good sales people. Very informative. Very understanding. I would've gave 5 stars but when I picked up my car it was on Empty. My car came with winter floor mats but the passanger side was missing. ”
“ Todd, The service manager, handled my service concerns with great ease and professionalism. I also greatly appreciated that one of the other managers treated me to a complementary hot chocolate and waffle from a local food truck during my visit to have my car serviced. Your dealership certainly exemplified excellence in customer care, and I would recommend your dealership to friends and family in the near future great job Lexus of Merrilville staff! ”