“ Quick and efficient response to my questions and in locating the car I was interested in purchasing. I would recommend this car dealership to family and friends. ”

“ No pressure from salesperson. Wash, wax and full tank was a nice touch. Not sure all the features work, I have yet to see the mirror flash when someone is next to me in a lane and I can’t get all the windows to go down with the remote. ”

“ No high pressure. Straightforward but still willing to negotiate ”

“ Joe was great to work with! He answered all of my questions before and after I picked up my car. Everyone at Lexus of Merrillville made my leasing experience exceptional. This is the 3rd vehicle I have gotten at this dealership. I just Love my ES 350, it's Beautiful. I cannot Thank You enough. ”

“ Very professional team and the service was outstanding. I would certainly recommend to my family and friends. Most pleasant experience. ”

“ The salesman Dave made us feel very special during the entire experience. His expertise and product knowledge was evident from our first contact. ”

“ Courteous staff and clean facilities. more than willing to answer the questions that I have. never an issue dealing with the service department ”

“ We bought a used vehicle from Bob Navarro at Lexus of Merrillville on Saturday. I cannot say enough about the amazing experience we had - not only with Bob but the entire group, including the finance department. We visited the dealership several times to look at various cars and Bob was absolutely pleasant and accommodating each time. He really took the time to find out what we were looking for and in what budget. We love Lexus cars and trucks and now will never buy anywhere else. Total...View More ”

“ Service Manager is TOP NOTCH.... All the guys in the shop have always great to answer questions and have always got the job done right the first time. ”

“ The salesman and finance man was perfect we work the numbers and they made it happen and I walk away with my 2020 LS 500 ”

“ We were pleased with the prompt completion of the service. The waiting area was comfortable. The service personnel were friendly. We were able to visit the showroom area to check out some of the new cars. ”

“ Chris was very helpful. I enjoy working with him. He explained everything clearly and I didn't feel he was trying to sell me something unnecessary. Highly recommend him ”

“ I have been to the Lexus Dealership many times, Both in Merrillville and Illinois. The service work starts immediately when I drop off the Car. The service work is explained by the service manager in detail. ”

“ I went and purchased a vehicle from Lexus of Merrillville and Darryl Jones was Phenomenal along with the finance department. He was very professional and helpful throughout the whole process. I would definitely recommend that if you are look to purchase a vehicle, new or used to see him. ”

“ If I could give him 0 stars, I would. He doesn’t belong in this industry because he cannot talk to customers with good bedside manor. The day we went in to buy our cars, yes that’s plural, we saw him yelling at a couple before he was able to handle our purchase. He then yelled and threatened to call cops on us for lord knows what. Still have no idea why he felt the need to threaten us. We were with our 8 month old and our 2 year old. Seriously? Calling the cops on two parents with two young...View More ”

“ If I could give him 0 stars, I would. He doesn't belong in this industry because he cannot talk to customers with good bedside manor. The day we went in to buy our cars, yes that's plural, we saw him yelling at a couple before he was able to handle our purchase. He then yelled and threatened to call cops on us for lord knows what. Still have no idea why he felt the need to threaten us. We were with our 8 month old and our 2 year old. Seriously? Calling the cops on two parents with two young...View More ”

“ I was not held a long time, and everyone was friendly and pleasant. I will more likely refer friends and family. Very professional environment. ”

“ My salesmen DJ was very knowledgeable about the Lexus RX350. Bob from Finance Shared with me helpful tips on how to reduce my interest rate. My experience was a delightful one. Thanking everyone, Jesenia Vilar ”

“ Friendly and trustworthy. My sales person, Dave, did a great job of getting to know me and worked with me when there was an issue with the vehicle after I drove off the lot. ”

“ I really appreciate the steps that LOM is taking to keep everyone safe and make us feel safe. The customer service was outstanding and I really appreciate that as a customer. Great Job! ”

“ I really appreciate the steps that LOM is taking to keep everyone safe and make us feel safe. The customer service was outstanding and I really appreciate that as a customer. Great Job! ”

“ It is fast, concrete and kind service, I would definitely buy again at Lexus de Merrilville, Jhonatan made our dreams come true ”

“ Johnathon Vargas did a great job when I bought a new ES 350. Always friendly and very helpful when it came time to decide which car. ”

“ Sales Rep JOE S. was very accomadating. He was very patient and most helpful. We will definitely be a re-peat customer. ”

“ I want to buy every car from Bob Navarro. I always have a hard time luring my husband to a car dealership. Bob Navarro was easy for my husband to talk to. Bob was very knowledgeable and patient with all of our questions. Bob Winland was also very personable and efficient. Sitting in the car with Ric Coven, I thought I was in the cockpit of a plane with the pilot! Thank you Lexus!! ”

“ Chris is awesome. Car was taken right away, and the service was quick and efficient. Will always use this location. ”

“ We had a great experience dealing with Johnathon Vargas. He was polite, professional and returned our calls as soon as he could. We did the entire deal on phone and spent a very short time at the dealership to sign papers and pick up the car. I would recommend Lexus of Merrillville for a great car buying experience. ”

“ Edgar Covarrubias was really good at communicating with me on my warranty work and what other services that I needed on my car. I would go back to Lexus of Merrillville again for service. ”

“ Quick, friendly service with comfortable waiting area. Will definitely come back to have car serviced and have confidence in their competence. ”

“ Friendly sales people, very clean facility, and very reasonable prices! ”

“ Everyone was friendly, your prices were reasonable, and your building was beautiful. Was a pleasure doing business with you! I wouldn't hesitate to buy a car from you again. ”

“ I believe the dealership is a 5 star location. I leasing a 2018 MDX so i wanted to look into paying cash for this vehicle. ”

“ I needed and oil change and they got me in and out pretty quickly. ”

“ Everyone was friendly and courteous. My service was performed quickly and priced perfect. I've had my Lexus for 10 years and this is the only facility to service my car. ”

“ Received me quickly and got the work done promptly. They washed my car as usual but this time they took my floor mat on the driver side which is extremely filthy and washed it and I really appreciated them doing that. ”