“ The Customer Service is unmatched!! I highly recommend this dealership. Darryl is the best at what he does. Great sales experience. ”

“ The process was quick and to the point without being forced into making a decision quick. We were able to narrow down what I wanted and how much everything would be. Jonny was awesome at providing info and great customer service. ”

“ Dave was awesome. He was honest and forthcoming throughout the entire process. I have bought many many vehicles over the years and this was the beat experience I have had. ”

“ Can’t say enough good things about this dealership. Greeted immediately as you pull into the garage. (It was storming and pulling into a garage instead of walking through rain and dodging the lightening was really great.). Given option of waiting while car serviced or using a loaner or shuttle service. Service was completed as scheduled. Customer service outstanding! ”

“ The care that is given to each customer. ”

“ Your sales man, Bob Novarro, was very informative and patientin selling me a car. Pete Takkas, the general manager was also very helpful and knowledgeable ”

“ Best place to buy a car. ”

“ Caring & reliable service! ”

“ That the Manager Willie took good care of me because I informed him I was totally dissatisfied with sales person Jerry Story. ”

“ My husband and I were treated with courtesy as soon as we walked in the door. Everything was explained to me throughout my process. ”

“ Service is always great! Service Manager and staff are all highly trained to serve. I highly recommend this dealership for both sales and service. ”

“ Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350. ”

“ Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350. ”

“ Chris K was my salesperson and he came through big time. I came to look at a 2005 CRV EXL from Chicago (40 miles for me). I contacted through the website and they had the car cleaned up and ready to test. No pressure test drive. Small deposit to hold until Monday and I paid cash. But I was in the area pretty early on Monday to pick it up- and didn't realize Chris didn't start for hours. He had given me his personal number. He re-arranged HIS FAMILIES day, so he could pick me up at the car...View More ”

“ I appreciated the promptness of the service. I also was grateful for the information on what I might need done, but no pressure to have them done on this occasion. Money was an issue today, so allowing me to come back in the future made me feel more come back for the maintenance to be done. ”

“ I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville. ”

“ I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville. ”

“ Always know what to expect in terms of service and expediency. ”

“ Well organized and very efficient employees who take care of business. Very clean environment with a staff that appreciates your business. ”

“ I recently had a subpar experience with a previously purchased vehicle and was very disappointed. However, my salesman, Jonathan Vargas, changed my perception pretty quickly. Johnny was in tune with my needs and followed through with my requests with record speed. I truly appreciated his willingness and dedication in making me a valued customer here at Lexus of Merrillville. Johnny, you are one super cool dude!! Thanks much! Please ask for Johnny when you come in and he will take care of you!...View More ”

“ The friendliness of the people and the care of the car. ”

“ Chris Hodges' stellar assistance, as always, provides stress-free service. Also, Darryl Jones goes above and beyond to assist with vehicle purchase decisions. ”

“ It’s very professional and friendly it’s like people there are like family after awhile, with continued checking on your well being ”

“ The no pressure sales approach and also the amount of knowledge the sales people have about their product. I’m extremely happy. ”

“ The professionalism of the staff was extraordinary working with Jonathan was also very professional and knowledgeable, he took his time and explained the vehicle & answered every question. The staff greeting me as I entered the door was magnificent I have never experienced such a wonderful welcoming in a dealership. ”

“ Each time I bring my vehicle in for service, I am confident that everything will be handled with care and cost effective ”

“ Love all the conveniences when I have service done. Beautiful areas to sit and wait. Dealership is always clean and neat. ”

“ Darrel was great to work with, he responded to all of my questions and needs. He was also very familiar with the operation of the vehicle and showed us how to utilize the features. ”

“ This place is extremely professional and very very friendly. Joseph Sepulveda was outstanding in his expertise in all Lexus products and was a very big help with my purchase of a 2016 RX 350. This is a wonderful and caring staff with a no pressure approach in sales. Not to mention the facilities at this dealership are beautiful! Give this dealership a try, you won’t be disappointed. ”

“ Very nice facility. Great service associate.Everything was on time and professional. The service associate met me and took note of my problems and helped me ”

“ Bob (sales) was great. Bob (finance) was very transparent and great to work with as well. ”

“ This is the best place to get a car and receive the best customer service. I had a nail stuck in my tire the size of my index finger and they have fixed it within hours. They always go above and beyond. When you buy luxury expect to be treated like one and I always get this kind of treatment when I visit Lexus of Merrillville. ”

“ I like the personal attention to me and my car when I arrive. I feel welcomed and not a burden. I believe my Lexus will be serviced/repaired to the highest standards. ”

“ I like the personal attention to me and my car when I arrive. I feel welcomed and not a burden. I believe my Lexus will be serviced/repaired to the highest standards. ”

“ Everything and everyone was so nice and professional. They made you fill like whatever situation or circumstances you had coming in to purchase a car. They just made it much easier to buy one . The Salesman was just that nice and patient with me. ”

“ Chris has great customer service! He took care of me and my car quickly. The process was easy to stop off my car and they provided a courtesy vehicle so I didn't have to wait. ”

“ The thoroughness and kindness of everyone exceeded all expectations ”

“ Quick and attentative to my requests ”

“ The staff is always friendly, and the service that you receive is of quality. Snacks and water are available while you wait. ”

“ My salesman, Bob Navarro, was very friendly, knowledgeable, and did not “push” us into a decision like some salesman. We would definitely buy here again. ”

“ Service was fairly quick. Edgar was friendly and professional. ”

“ Friendly and knowledgeable staff. Quality repairs in a timely fashion. Relaxing environment while you wait. Great customer service and I will continue to utilize LEXUS for all my service appointments. ”

“ Friendly staff and quick service ”

“ Great customer service! See Johnny for your next Lexus! ”

“ The personal care the salesman gave he was very knowledgeable at what he was doing and answered all my questions ”