“ Excellent service, sales guy worked hard to get me a great deal ”

“ My sales associate (Alex) was great and the sales Manager (William Haddad) was excellent! They stayed well past closing to see that I was taken care of. Very nice people indeed. Thank you very much. ”

“ My sales associate (Alex) was great and the sales Manager (William Haddad) was excellent! They stayed well past closing to see that I was taken care of. Very nice people indeed. Thank you very much. ”

“ Overall professional, low pressure atmosphere. I thought the process could have gone a bit quicker, but it wasn’t bad. Some minor details got overlooked, but we worked through them. ”

“ Great store! Everyone there talks to you. Very friendly. I would refer them to all my friends. It's worth it. ”

“ as always professional and courteous ”

“ I had a terrific experience. The service was prompt and best of all, I got a great car wash. ”

“ My service consultant was Edgar and he made sure I was taken well care of. ”

“ I bought a used 2016 Lexus RX350. the RX was better when I got there. Very Happy. The RX was well worth the price I bought it for. EVERYONE in the dealership was very nice. ”

“ Lexus and customer service are typically a given, but Lexus of Merrillville is just a cut above the rest. Joe Sepulveda was our Salesmen, and he was informative, easy to work with, and took the time to understand our wants and needs. I would exponentially recommend Lexus of Merrillville, more in specifically, Joe. Additionally, he was on point with his restaurant recommendation. ”

“ I loved that I was able to schedule my service appointment on line late in the evening for the next day. That was so helpful since my car battery was dead and I worked till 8:30pm. ”

“ We like the separate lanes for service and car wash and the quick service by the service reps. ”

“ What we liked most about our experience was Darryl’s knowledge and expertise in explaining the Lexus automobile that met our needs. I like the RX350 and we had several questions concerning how my husband who is6’6” and 305 lbs could fit in the RX350. I wanted the 2016 RX350, but the 2013-2015 design offered more leg room for my husband tHan all the other models made after 2016 based on the design of the console. Due to Darryl’s 5 Star service, this is our family’s third purchase from...View More ”

“ Fast, everyone was polite. I was immediately offered a loaner. ”

“ Always a GREAT experience!! ”

“ This dealership is SUPERB. I have been with them for many years and I am stunned that anyone could give these amazing people anything less than 5 stars! I would give them more if I could! Chris and Todd are great and each will truly go the extra mile for you! ”

“ We bought a used Hyundai from Lexus of Merrillville. After getting home, we noticed some poorly fixed body work on the driver side, supposedly done by the previous owner/dealership. We were to the point of returning the vehicle back to get our trade in back, we were told that was not an option and if we wanted to, we would lose $2000 with only having it 24hrs. They agreed to attempt to buff out the poor paint job and scratches, but it only did so much. The next best thing they could do is refer...View More ”

“ Ease of sales, service and finance. Lexus gave us everything we wanted. ”

“ took my wife's car in, easy, quick, excellent customer service. Was pricey, but that's part of the Lexus experience (I drive a Honda) ”

“ Awesome Customer Service. Rather than having me sit in the waiting room for 3+ hours I was given a loaner car so I could go home for the rest of the afternoon. ”

“ Everyone was friendly and helpful and did an excellent job with my car. Chris did a great job of keeping me appraised of the progress on my car. ”

“ The Customer Service is unmatched!! I highly recommend this dealership. Darryl is the best at what he does. Great sales experience. ”

“ Nice waiting room and service staff is very friendly ”

“ The process was quick and to the point without being forced into making a decision quick. We were able to narrow down what I wanted and how much everything would be. Jonny was awesome at providing info and great customer service. ”

“ Dave was awesome. He was honest and forthcoming throughout the entire process. I have bought many many vehicles over the years and this was the beat experience I have had. ”

“ Can’t say enough good things about this dealership. Greeted immediately as you pull into the garage. (It was storming and pulling into a garage instead of walking through rain and dodging the lightening was really great.). Given option of waiting while car serviced or using a loaner or shuttle service. Service was completed as scheduled. Customer service outstanding! ”

“ The care that is given to each customer. ”

“ Your sales man, Bob Novarro, was very informative and patientin selling me a car. Pete Takkas, the general manager was also very helpful and knowledgeable ”

“ Best place to buy a car. ”

“ Caring & reliable service! ”

“ That the Manager Willie took good care of me because I informed him I was totally dissatisfied with sales person Jerry Story. ”

“ My husband and I were treated with courtesy as soon as we walked in the door. Everything was explained to me throughout my process. ”

“ Service is always great! Service Manager and staff are all highly trained to serve. I highly recommend this dealership for both sales and service. ”

“ Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350. ”

“ Everyone I dealt with was very helpful/knowledgeable and didn’t pressure me to make the purchase. My salesman, Dave was very helpful with many of the accessories in the ES350. ”

“ Chris K was my salesperson and he came through big time. I came to look at a 2005 CRV EXL from Chicago (40 miles for me). I contacted through the website and they had the car cleaned up and ready to test. No pressure test drive. Small deposit to hold until Monday and I paid cash. But I was in the area pretty early on Monday to pick it up- and didn't realize Chris didn't start for hours. He had given me his personal number. He re-arranged HIS FAMILIES day, so he could pick me up at the car...View More ”

“ I appreciated the promptness of the service. I also was grateful for the information on what I might need done, but no pressure to have them done on this occasion. Money was an issue today, so allowing me to come back in the future made me feel more come back for the maintenance to be done. ”

“ I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville. ”

“ I had misunderstood the advertisement about the amount I was to pay after purchasing my tires; Chris was very professional and made me feel like a Valuable Client at Lexus of Merrillville. ”

“ Always know what to expect in terms of service and expediency. ”

“ Well organized and very efficient employees who take care of business. Very clean environment with a staff that appreciates your business. ”

“ I recently had a subpar experience with a previously purchased vehicle and was very disappointed. However, my salesman, Jonathan Vargas, changed my perception pretty quickly. Johnny was in tune with my needs and followed through with my requests with record speed. I truly appreciated his willingness and dedication in making me a valued customer here at Lexus of Merrillville. Johnny, you are one super cool dude!! Thanks much! Please ask for Johnny when you come in and he will take care of you!...View More ”

“ The friendliness of the people and the care of the car. ”

“ Chris Hodges' stellar assistance, as always, provides stress-free service. Also, Darryl Jones goes above and beyond to assist with vehicle purchase decisions. ”